DLS runs a dedicated maintenance organization
to ensure prompt response and the most stable system operation.

Organization Structure

Customer Support Center

  • Solution / Spare parts

    • Hotline*

      • DLS & Partners, incl. KNAPP
    • HW AS

      • Aftersales service for hardware, e.g. KNAPP’s OSR Shuttle
      • On-site support on equipment operation
    • Spare parts

      • Maintain, order, and supply key spare parts
  • Software

    • Hotline*

      • Dedicated supports for 24/7/365
      • Secondary response through expert engineers

* Dedicated team per account for immediate response

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