Technical Support
One-Stop Customer Support
One-Stop
Customer
Support
- Deliver outstanding customer support by providing prompt response.
- Manage historical data of customer support, including system failure.
- 24/7/365 Supports.
- Hotline service available to ensure maximum system uptime.
- Secure spare parts to minimize the lead time of incidents.
- Systematic before and after sales service to minimize incidents.
Maintenance Service
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Regular Maintenance Service
Our maintenance team carries out regular maintenance services to prevent a potential incident to run most optimal system conditions. -
On-site Maintenance Service
DLS engineer will be present at the customer’s site to act promptly in case of an operational issue. -
Emergency Maintenance Service
In case of a serious incident that requires immediate action, DLS expert will visit the customer site to resolve the issue within a shortest time possible. -
On-demand Maintenance Service
DLS engineers will conduct maintenance service at a mutually agreed time when a customer requests for maintenance service.