Tailored Response by
Incident Type
-
Controller
- Failure recovery process
- Root cause identification & maintenance
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Hardware
- Follow maintenance guidelines and secure operational stability
- Immediate sourcing and replacement of parts related to incidents
-
Parts
- Guarantee the availability of spare parts for the products which are within their warranty period (or for minimum 10 years after the expiration of the warranty period).
- Minimize the lead time of replacement
-
Software
- Recovery from back-up file
- Logic verification