We provide timely technical support to ensure smooth operation.
You can be assured of prompt and proper support from DLS's technical support team.

Help Desk Service

  • Hotline service available for 24/7/365

Tailored Response by
Incident Type

  • Controller

    • Failure recovery process
    • Root cause identification & maintenance
  • Hardware

    • Follow maintenance guidelines and secure operational stability
    • Immediate sourcing and replacement of parts related to incidents
  • Parts

    • Guarantee the availability of spare parts for the products which are within their warranty period (or for minimum 10 years after the expiration of the warranty period).
    • Minimize the lead time of replacement
  • Software

    • Recovery from back-up file
    • Logic verification
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